Troubleshooting DRM Issues

If you receive an error message that refers to Digital Rights Management, DRM, or protected content, please try these troubleshooting steps:

On a mobile device:

1. Make sure your Tubi app is updated to the latest version
2. Restart the app
3. Restart the device
4. Clear your app cache (Android only)
5. Try playing a different movie or show

On a smart TV or connected streaming device:

• Make sure your Tubi app is updated to the latest version
• Restart the app (exit out of it completely, then open it again. You should see the Tubi splash screen logo when the app launches)
• Restart your device
• Reset your network connection
• Try playing a different movie or show
• On devices connected to your TV through an HDMI port, try using a different HDMI cable.
• Disconnect and reconnect both ends of your HDMI cable.
• Try reversing the ends of your HDMI cable.
• Try using another HDMI port on your TV.
• Bypass your receiver or stereo equipment by connecting your streaming device directly to your TV.

If you still get a DRM error message, make sure all components of your device setup—including set-top boxes, cables, adapters, TV or monitor, and audio equipment—are DRM-compliant. For additional help with your device, consult the documentation or customer support for your particular device.

On a computer's web browser:

• First, check to see if there's an update available for your browser. To find out how to do this, search the Internet for update + browser name (i.e. 'update Chrome'). 
• If you are using Chrome, you will also need to ensure your Widevine Content Decryption Module (CDM) is updated. You can do this by entering chrome://components/ in your web browser, finding the "Widevine Content Decryption Module", and clicking "Check for update" to update it.
• Disable browser plug-ins and add-ons. Then, close and reopen your browser and try to play the video again.
• Try using a different browser.
• Refresh the page.
• Reset your network connection.
• Clear your browser cache.
• Try playing a different movie or show.
• If you still get an error message, make sure your adapters, graphics card, software, drivers, video cables, and monitors are all DRM-compliant.

Why can't I access certain content?

Some content owners that license content to Tubi use Microsoft PlayReady™ content access technology to protect their intellectual property, including copyrighted content (movies and series). Tubi uses PlayReady technology to protect certain content. If the PlayReady technology fails to protect the content, content owners may require Tubi to restrict or prevent the delivery of protected content to specified devices or PC software applications. In certain cases, you may be required to upgrade the PlayReady technology, which includes updating the Tubi app you use to access the Tubi service, to continue to access the content on Tubi. If you decline such an upgrade, you will not be able to access content that requires the upgrade.