The Station: Trouble on the Tracks

We meet the team at Birmingham New Street where a train departs every 37 seconds; it’s the busiest interchange station in the country.

At a time when customer satisfaction is at its lowest in 10 years, we follow the efforts of staff as they use their ingenuity and years of experience to solve dramatic everyday incidents.

A strike threatens to bring Birmingham New Street station to a standstill and on the outskirts of London, mobile teams discover a home illegally erected next to one of the busiest areas of track in the country