All Aboard: East Coast Trains

Chef Mark and crew leader Nigel cater to first-class passengers on the early morning “porridge express” to London, and customer services assistant Liam begins training.

It’s the last day of the premier league football season and throngs of potentially rowdy fans are crisscrossing the country in search of glory.

Since leaving his job as an accountant, train driver Steve has never looked back. Like East Coast employees up and down the line, he loves the thrill of working for the railway.

All hands are on deck as Newcastle Station prepares for one of the country’s biggest football matches. Major crowd trouble breaks out when the visiting team wins the match.

On the railway, no two days are alike and East Coast staff thrives on the variety. Today, a heavy snowfall could spell chaos for the entire rail network.

From the platforms to the control centre, the East Coast team braces for the busiest weekend of the year. During Easter, nearly every train carriage is booked to capacity.

East Coast employees eat, sleep, and breathe the railway. The night shift is in full swing at the company’s maintenance depot, but a signal problem threatens to derail the schedule

The Sir Bobby Robson is one of the most famous in the East Coast fleet. Spend a day in the life of the train through the eyes of the relay of staff on board.

The York Station staffers are put to the test when the York Races combine with a bank holiday. Information Controller Julie is run off her feet but manages to enjoy the atmosphere.