Hotel Hell

Gordon visits the Cambridge Hotel, New York, where ex-military man John Imhof and his wife, Tina, own and run the allegedly haunted Cambridge Hotel. General John runs the hotel like a dictatorship, an approach that’s driving the staff crazy.

Gordon visits The Keating, a “luxury” boutique hotel in San Diego, CA. The Keating’s supercar-obsessed owner, Eddie Kaen, has blown millions designing the hotel to look like an Italian sports car, but neglected to spend money on things the guests need.

Gordon Ramsay checks in to The River Rock Inn in Milford Pennsylvania, where owner Ken Pisciotta is over his head and drowning in debt. Unable to get any guests to stay in his neglected inn, Ken has all but given up.

Gordon Ramsay checks in to the Juniper Hill Inn in Windsor, VT, a place that looks like a million dollars but smells of raw sewage. He meets the inn’s wealthy and arrogant owner, Robert Dean II, and uncovers his shocking treatment of his staff.

Gordon visits Coeur D’Alene, Idaho, to try to rescue the failing Roosevelt Inn. Despite being over a million dollars in debt, the Roosevelt's owner, John Hough, is more interested in telling jokes than he is in fixing his struggling B&B.