The Shelbourne

Staff receive training in etiquette and grooming, there's a celebrity arrival and the kitchen prepare a fine dining banquet for 120 food experts.

It's St Patrick's weekend one of the busiest of the year and the start of the tourist season in Ireland. As usual every detail is discussed and agonised over.

The hotel celebrates its 190th anniversary. Concierge and history buff Dennis O'Brien tells some visitors about the most important meeting ever held in the Shelbourne Hotel.

A guest requests some help with his wedding proposal by asking hotel staff to fill a room with white roses. Will his girlfriend say yes?

The hotel is starting a multimillion refurbishment of the bedrooms. The builders have 5 days to completely gut and refit 8 bedrooms ready for an inspection by hotel managers.